Refund & Cancellation Policy — Akbar Academy
Clear, fair and student-friendly refund rules for our IATA courses, travel & tourism training, aviation diploma and hospitality programs.
1. Introduction
Akbar Academy is an IATA-authorized training centre delivering industry-aligned travel and tourism courses, aviation diplomas, and hospitality management programs. We design our programs to be career-focused and placement-oriented. This Refund & Cancellation Policy explains how refunds, cancellations and deferrals are handled, and is applicable to all courses, certificate programs and promotional bundles sold by Akbar Academy.
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2. Scope & Applicability
This policy applies to: Diploma programs (Aviation Hospitality & Airport Management, Travel & Tourism diplomas), IATA certification courses, GDS training, short-term certificate courses, and any bundled or promotional course packages. The policy applies to both online and classroom (on-site) batches, unless a specific course page or promotional offer states otherwise.
3. Fee Payment, Booking & Registration Fee
To secure a seat, students must complete registration and pay the applicable fees by the due dates provided during enrollment. Unless otherwise noted, the registration fee is treated as a confirmation charge and is non-refundable, except where local law or a specific written offer states otherwise.
- Registration fee: Non-refundable unless explicitly stated.
- Full payment: Required by the specified due date for confirmed enrollment.
- Payment modes: Credit / debit card, net-banking, UPI, bank transfer or in-person payment at our branch.
4. Cancellation & Refund Before Course Commencement
Refunds prior to the batch start are time-tiered to maintain fairness for both students and the institution. The following standard refund schedule applies:
| Timeframe (before start date) | Refund | Notes |
|---|---|---|
| 14 days or more | Full refund minus registration fee | Processing fee waived in standard cases |
| 7–13 days | 50% refund of total course fee | Standard administrative deductions apply |
| Less than 7 days | No refund | Seat and materials are usually prepared |
Note: Some promotional or early-bird offers may have different terms listed on the course-specific page — always refer to the offer terms when booking.
5. Cancellation After Course Commencement
After a course has commenced, fees are generally non-refundable. This is because course resources and faculty time are allocated based on the final roster. For specialized or internationally certified programs (for example, IATA certification), continuity is critical and refunds are not normally available once classes begin.
In exceptional cases (e.g., prolonged illness, military duty, or government restrictions), Akbar Academy may consider a pro-rated refund or credit toward a future batch. Supporting documentation is required and decisions are made at the discretion of the administration.
6. Deferral & Transfer Policy
Students may request a one-time deferral to the next available batch within a 6-month window from the original start date. Deferrals are subject to seat availability and an administrative processing fee. To request a deferral, email info@akbaracademy.com with your enrollment details and preferred batch. Requests received within the refund windows above may be processed with minimal charges.
- One-time deferral allowed within 6 months.
- Deferral may incur a processing charge.
- Course schedule conflicts or special electives may require additional fee adjustments.
7. Exceptional Circumstances (Medical / Force Majeure)
Akbar Academy recognizes exceptional life events. For medical emergencies, travel restrictions or other force majeure events, students must submit supporting documents (medical certificates, government orders, airline cancellation evidence, etc.). We will review and where appropriate offer either:
- Pro-rated refund (case-by-case), or
- Credit note for future enrollment, or
- Immediate transfer to the next available batch without additional course charges (subject to availability).
8. Promotional Offers & Bundled Packages
For discounted course bundles or promotional pricing, the refund is calculated on the final paid amount. If a promotional discount has been applied, refunds will reflect the net amount paid after discount. Akbar Academy reserves the right to set specific terms for limited-time promotions — these will be communicated clearly on the course page and at checkout.
9. Cancellation & Refund Procedure
- Send an email to info@akbaracademy.com with: full name, enrolled course name, enrollment ID, contact number, and reason for cancellation.
- Akbar Academy acknowledges receipt within 3 business days and initiates review.
- Refund decisions and calculations are confirmed in writing within 7 working days.
- Approved refunds are processed to the original mode of payment. Banking timelines vary and could take up to 15 working days to reflect in the student’s account.
Important: Akbar Academy is not responsible for card / bank processing times or intermediary bank delays.
10. Chargebacks & Payment Disputes
If a payment dispute or chargeback is initiated with a bank or card issuer, Akbar Academy will review the dispute using enrollment records and communications. If a chargeback is reversed in the student’s favor, future re-enrollment may be subject to full payment and administrative review.
11. Policy Changes & Communication
This policy is subject to updates. Students enrolled prior to any change will be notified by email before changes take effect. Always refer to the Akbar Academy website footer or your student portal for the latest version.
12. Why This Policy Protects Students & Quality
We balance student protection with operational commitments. Training requires faculty time, facility costs, printed and digital materials, and in many cases, third-party certification fees (e.g., IATA exam / certification charges). The policy provides transparent tiers so students can make informed decisions while allowing Akbar Academy to maintain high-quality delivery of travel and tourism training and aviation diploma experiences.
13. Frequently Asked Questions (FAQ)
Q: Can I get a full refund if I change my mind?
A: If you cancel 14 days or more before the start date, you are eligible for a full refund minus the registration fee. Closer than 7 days, refunds are generally not available.
Q: What happens if Akbar Academy cancels a batch?
A: If the academy cancels a batch, students will be offered a full refund or transfer to the next available batch. We will communicate options and timelines promptly by email and phone.
Q: Are online course fees refundable?
A: Online course refund terms are reflected in the course page and enrollment contract. In most cases, online enrollments follow the standard time-tiered refund schedule above unless the program has special terms (e.g., recorded-only content).
14. Contact & Support
If you have questions about this policy, cancellation, deferral or refunds, contact our student support team:
Office: Refer to the contact page for branch addresses and timings.
