Foundation in Travel & Tourism

Gain in-depth knowledge of the travel industry, enhance your career prospects, and explore global opportunities with expert training.

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Foundation in Travel & Tourism

Duration: 6 Months
Ideal for beginners and career switchers aiming to enter the travel & tourism industry with a solid foundation.

Increased competition and rapid technology adoption are reshaping travel — successful professionals must offer innovative products, seamless service and strong sales skills. The Foundation in Travel & Tourism diploma equips you with practical industry knowledge: customer service, itinerary planning, basic ticketing using GDS, accommodation & transport sales, and the essentials of travel documentation and regulations. Whether you aim to join a travel agency, an online travel operator, or launch your own small travel venture, this course prepares you to add immediate value.

Understand airline passenger services and airport facilities
Provide excellent customer service and build loyalty
Advise on passport, visa and travel insurance requirements
Plan & reserve travel itineraries using standard industry coding
Sell rail travel, car rentals, hotels, cruises and pre-packaged tours
Operate GDS terminals (Galileo / Sabre / Amadeus) for bookings

Passenger Services & Facilities

Learn in-flight and airport passenger services, check-in basics, lounge services and special assistance provisions.

Itinerary Planning & Booking

Construct practical itineraries, combine transport, stay and activities, and optimize routing for time & cost.

GDS Practical Training

Hands-on sessions using industry-standard terminals to search availability, make reservations and issue basic tickets.

Sales & Customer Service

Techniques to upsell, cross-sell and retain customers through personalised service and product knowledge.

Transport & Accommodation Products

Sell and manage rail, car rental, hotel inventory, packaged tours and cruise products confidently.

An IATA Diploma is awarded to participants obtaining a grade of 60% or higher across exercises and exams. Participants achieving 85% or higher are awarded special distinction and become eligible for the Diploma in Travel & Tourism Foundation (DTTF) designation.

Why Choose This Foundation Diploma?

This program gives you practical tools and industry language needed to perform on day one. Employers value candidates who understand travel products, can use GDS systems, and deliver reliable customer service. The curriculum balances product knowledge with sales and documentation skills so you can serve customers end-to-end — from advising and booking to post-travel support.

By Completing This Diploma You Will Be Able To

Advise Travelers Confidently

Recommend destinations, transport and accommodation options tailored to client needs and budgets.

Deliver Strong Customer Service

Build loyalty with service recovery, clear communication and proactive problem solving.

Plan & Reserve Itineraries

Use industry coding to create bookings and combine multiple products into a single itinerary.

Operate GDS Systems

Book flights, hotels and ancillary services using Galileo/Sabre/Amadeus basics included in training.

Frequently Asked Questions

Who should take this course?

Beginners, career switchers, customer service professionals, and those aiming to work at travel agencies, OTAs, or airports.

Is GDS training included?

Yes. Practical GDS sessions (basic booking, availability search, and PNR creation) are part of the curriculum.

What certification will I receive?

IATA Diploma on scoring 60%+. Special distinction and DTTF eligibility for 85%+ achievers.

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